BHUBANESWAR: The Government of Odisha has decided to appoint ward officers in the municipal corporation and municipality areas of the state to ensure better delivery of public service through its touted 5Ts – technology, transparency, teamwork, and time and transformation framework. The Department of Urban Development has written to all commissioners and executive officers for the appointment of ward officers in each ward in their respective civic bodies.
The ward officers will consider the complaints of people and will ensure that the concerned government service reaches them at their doorsteps.
The officers appointed will try to solve the grievances of residents between 10 in the morning and 12 noon every day. As per plans, there will be special teams to address issues about drinking water, drainage, road repairs, street lighting, and other essential services. There are plans to roll out the ward officer initiative from September 1.