KMC launches ‘Talk to Mayor’ service for citizens’ complaints

KOLKATA: Kolkata residents can now directly call up Firhad Hakim, Mayor of Kolkata Municipal Corporation (KMC) to tell him about their problems and grievances, under the ‘Talk to Mayor’ service which the corporation has launched on July 1. As per the officials, any complaints raised under the programme will be solved within seven days.

The ‘Talk to Mayor’ service is available to all residents in each of the 144 wards of KMC, who only need to connect a toll-free phone number 18003451213.

The Mayor will direct the concerned civic officers to take helpful action after hearing the complaint. The complainant would be contacted after seven days to ascertain whether his grievances have been taken care of. In case the complaint remains unsettled, an explanation would be sought from the officer concerned.

“Every Wednesday, I shall take calls from the citizens for one hour from 3 pm. The Municipal Commissioner, Director Generals of all departments, the Chief Engineers and other senior officers will be with me. The phone call will be recorded and prompt action will be taken. The officer concerned would need to explain if the matter remains pending after seven days,” said Firhad Hakim.